Shipping policy

SHIPPING POLICY - Mobiqo Home

Processing Time Orders are processed within 2-5 business days after payment confirmation. You will receive an order confirmation email immediately after purchase, and a shipping confirmation with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer international shipping to over 240 countries worldwide. Delivery times vary by destination:

  • Express Shipping: 5-15 business days (if available for your location)

Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen delays. We ship from international warehouses to provide you with the best prices.

Shipping Costs

  • Standard shipping is FREE.
  • Any applicable customs duties or import taxes are the responsibility of the customer

Tracking Your Order Once your order ships, you will receive a tracking number via email. Please allow 24-72 hours for tracking information to update in the carrier's system. You can track your package using the link provided in your shipping confirmation email.

International Shipping & Customs

  • We ship internationally from our fulfillment centers
  • Customs fees, duties, and taxes may apply depending on your country's regulations
  • These charges are determined by your local customs office and are not included in our product prices or shipping costs
  • Customers are responsible for paying any applicable customs fees
  • Delivery times may be extended due to customs clearance procedures

Shipping Restrictions

  • Some products may have shipping restrictions to certain countries due to local regulations
  • Remote or rural areas may experience longer delivery times
  • We are not responsible for delays caused by customs, local postal services, or force majeure events

Lost, Stolen, or Damaged Packages If your package is lost, stolen, or arrives damaged:

  • Contact us at contact@magicmobiqo.com within 30 days of the estimated delivery date
  • Provide your order number and details of the issue
  • We will work with you to resolve the problem, which may include reshipping or issuing a refund

Address Accuracy Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once an order has been processed.

Contact Us For any shipping-related questions, please contact us at:

  • Email: contact@magicmobiqo.com
  • We typically respond within 24-48 hours